PRIVACY POLICY

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Effective Date: October 13, 2024

At Stauffer Cleaning Services (“we,” “our,” or “us”), we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, and protect your information when you use our services, interact with our website, or communicate with us via SMS messaging.

We may collect and process the following types of personal information:

• Contact Information: Name, email address, phone number (including mobile number), and physical address.
• Service Information: Details about the cleaning services requested or provided.
• Payment Information: Credit card details, billing information, and transaction history.
• Website Usage Data: Information collected through cookies and similar technologies, such as IP addresses, browser type, and browsing history.
• Communications: Any messages, emails, SMS communications, or other forms of contact between you and us.

We use your personal information for the following purposes:

• Providing Services: To schedule and provide our cleaning services.
• Billing and Payments: To process payments and manage billing-related communications.
• Customer Support: To respond to inquiries, requests, or complaints.
• SMS Notifications: To send you reminders, service updates, or other important notifications via SMS messaging, if you have provided your mobile number and consented to SMS communication.
• Improvement of Services: To analyze and improve our services, customer experience, and website functionality.
• Marketing: To send you promotional materials, special offers, or updates about our services, if you have opted to receive them, including via SMS.
• Legal Compliance: To comply with legal obligations, resolve disputes, or enforce our terms and conditions.

By providing your mobile phone number you are consenting to receive SMS communications from us, you agree to the following:

• Purpose: We may use SMS messaging to confirm appointments, provide service updates, and send reminders or notifications related to your cleaning services.
• Opt-Out: You can opt-out of receiving SMS messages at any time by replying “STOP” to any message or contacting us directly at customerservice@stauffercleaning.com.
• Message Frequency: The number of SMS messages we send may vary depending on your interactions and scheduled services.
• Carrier Charges: Message and data rates may apply based on your mobile carrier plan.

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following instances:

• Service Providers: With trusted third parties who assist in providing services on our behalf (e.g., payment processors, SMS messaging services, IT support).
• Legal Obligations: When required by law, such as in response to a court order or government request.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We take appropriate security measures to protect your personal information from unauthorized access, use, or disclosure. This includes secure data storage, encryption, and limiting access to your information to only those who need it to provide services.

You have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of any inaccurate or incomplete information.
• Deletion: Request the deletion of your personal information, subject to certain exceptions (e.g., if we are legally required to retain it).
• Opt-Out: Opt-out of receiving marketing communications, including SMS messages, from us at any time.

To exercise any of these rights, please contact us at customerservice@stauffercleaning.com.

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our site. You can control the use of cookies through your browser settings. However, disabling cookies may affect the functionality of the website.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. Please review the privacy policies of any third-party websites you visit.

Our services are not directed toward individuals under the age of 18, and we do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. When we make changes, we will post the revised policy on our website and update the “Effective Date” at the top of this page. We encourage you to review this policy periodically.

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights, please contact us at:

Stauffer Cleaning Services
customerservice@stauffercleaning.com
(972) 688-6885